Use the search to find knowledge base articles and How-to documents on how to resolve common issues or to find general documentation on certain topics.
How-to articles
Recent updates
- Accessing the iGrafx Platform REST API
- contributed Mar 15, 2026
- How to gain access to a checked out diagram
- contributed Feb 26, 2026
- Client - Process Narrative Extension
- contributed Jul 21, 2025
- Configure iGrafx for automatic user provisioning using Azure AD/Microsoft Entra ID
- contributed Jun 18, 2025
- Configure iGrafx for automatic user provisioning using Okta
- contributed Jun 18, 2025
- Embed a Video (mp4) or Audio (mp3) File on a Dashboard
- contributed Apr 18, 2025
- Mining Variant Overlay
- contributed Dec 16, 2024
- Analyzing LDAP problems
- contributed Jun 18, 2024
- URL used for license activation on-premises
- contributed Jun 12, 2024
- Desktop Client: How to create a custom order for diagrams in an IGX document
- contributed May 22, 2024
- Desktop Client: Linking to data in a SharePoint repository
- contributed May 22, 2024
- Desktop Client: How to reset the "Don't Display" Alerts
- contributed May 22, 2024
- Desktop Client: How to gain access to a checked out IGX document or diagram
- contributed May 22, 2024
- Desktop Client: Does publishing to PDF support archive format like PDF/A?
- contributed May 21, 2024
- Restoring Administrator access to the iGrafx Platform
- contributed Jan 20, 2024
Troubleshooting articles
Recent updates
- WinHttp Error 12175Dec 20, 2025 • contributed by @User
- Microsoft Office Links do not work in SSO scenariosAug 08, 2024 • contributed by @User
- Desktop Client: Resolving installation issues involving VBAMay 22, 2024 • contributed by @User
- Desktop Client: Enterprise Model warning when adding IGX file to repositoryMay 22, 2024 • contributed by @User
- Desktop Client: Why is the automatic Swimlane-based relationship creation not working?May 22, 2024 • contributed by @User
- Desktop Client Installation on Windows ServerMay 22, 2024 • contributed by @User
- Desktop Client: How to solve "Item does not exist" errors on IGX document or diagram check inMay 22, 2024 • contributed by @User
- Desktop Client: How to resolve not being able to check in Documents or Diagrams due to "Name Exists" or "Invalid Pointer" errorsMay 22, 2024 • contributed by @User
- Desktop Client: Dealing with Roaming Profiles and Check in of documentsMay 21, 2024 • contributed by @User
- Desktop Client: Crash with error message "Fatal program error 0xC0000005 when running a simulation"May 21, 2024 • contributed by @User
- Desktop Client: Can I export or import modeling data to or from Excel or other file format?May 21, 2024 • contributed by @User
- How to fix users getting logged out after two minutes when using SiteMinderJan 20, 2024 • contributed by @User
- Enterprise Icons are broken / missingAug 11, 2023 • contributed by @User
- MindManager causes iGrafx Desktop Client to crash (Component One or VSFlexGrid errors)May 02, 2023 • contributed by @User
- Trouble downloading data (e.g. software) from the iGrafx.com websiteApr 11, 2023 • contributed by @User