Use the search to find knowledge base articles and How-to documents on how to resolve common issues or to find general documentation on certain topics.

How-to articles

Recently Updated

• Configure iGrafx for automatic user provisioning

  • updated May 29, 2023
  • view change
• Process Narrative

  • updated Mar 03, 2023
  • view change
• How to allow the iGrafx Platform to use a proxy when connecting to other servers

  • updated Mar 03, 2023
  • view change
• How can I provide process documentation to internal and external auditors

  • updated Mar 03, 2023
  • view change
• I did not get my eval access information / license key

  • updated Nov 28, 2022
  • view change
• "java.security.UnrecoverableKeyException: requested entry requires a password" after creating SAML keystore

  • updated Nov 28, 2022
  • view change
• I did not get my eval access information / license key

  • updated Nov 06, 2022
  • view change
• I did not get my eval access information / license key

  • updated Nov 06, 2022
  • view change
• Process Narrative

  • updated Oct 25, 2022
  • view change
• Process Narrative

  • updated Oct 25, 2022
  • view change
• How can I move, copy, delete or manage cycles on multiple objects at once?

  • created Sep 12, 2022
• What is the difference between UI language and content language

  • created Sep 12, 2022
• What effects does changing the shortname of a repository have?

  • created Sep 12, 2022
• Configure iGrafx for automatic user provisioning

  • created Sep 12, 2022
• Steps to create a support ZIP with log files for troubleshooting

  • created Sep 12, 2022

Show More

Troubleshooting articles

Recently Updated

• MindManager causes iGrafx Desktop Client to crash (Component One or VSFlexGrid errors)

  May 02, 2023 • updated by Daniel Alner • view change
• Weblogic 12.2.1.0.0 deployment issues

  Mar 03, 2023 • updated by Dillon Hall • view change
• Update Diagram Cache

  Mar 03, 2023 • updated by Dillon Hall • view change
• WinHttp Error 12175

  Mar 03, 2023 • updated by Dillon Hall • view change
• How to fix users getting logged out after two minutes when using SiteMinder

  Nov 28, 2022 • updated by Dillon Hall • view change
• Usernames get changed without intent in the administration area

  Oct 25, 2022 • created by Dillon Hall
• Usernames get changed without intent in the administration area

  Oct 17, 2022 • updated by iGrafx Support • view change
• Usernames get changed without intent in the administration area

  Oct 17, 2022 • updated by Daniel Alner • view change
• MindManager causes iGrafx Desktop Client to crash (Component One or VSFlexGrid errors)

  Oct 05, 2022 • updated by Dillon Hall • view change
• Why do reports and item properties state an object version is approved when it is not

  Sep 12, 2022 • created by mark.bednarski@igrafx.com
• Why do I have to change my password when I am using SSO login?

  Sep 12, 2022 • created by mark.bednarski@igrafx.com
• Why does my File Preview not look the same as when I open it on my computer?

  Sep 12, 2022 • created by mark.bednarski@igrafx.com
• Why do certain links open in Edge instead of IE11?

  Sep 12, 2022 • created by mark.bednarski@igrafx.com
• Why can I not use the live testing feature in my REST API documentation?

  Sep 12, 2022 • created by mark.bednarski@igrafx.com
• Why can I not change the background color for the header of my pool in a collapsed sub-process?

  Sep 12, 2022 • created by mark.bednarski@igrafx.com

Show More