How to resolve a blank page when accessing the iGrafx Service Desk ECHO
Problem
When accessing the Service Desk ECHO at https://echo.igrafx.com, you are only seeing a blank page and no content or accessible links.
Cause
This issue can either be caused by an outdated security token or when using an unsupported browser, like Internet Explorer 11 or earlier.
Solution
Outdated Browser
The Service Desk ECHO does not support Internet Explorer Version 11 or older any more. Use a newer, supported browser to access the help desk instead.
Provided the browser version is still under official public support by their manufacturer, iGrafx supports Microsoft Edge®, Google Chrome™ and Mozilla Firefox®.
Outdated Security Token
If you are using a supported browser and still presented with a blank page after accessing ECHO, deleting the browser cache and cookies will allow you to access ECHO again. After clearing the cookies, you will have to log in.
The steps for clearing a websites cookies and cache vary between browsers and we recommend using your dedicated browsers settings dialog to search for the correct area to perform this action.