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Client: Why is iGrafx giving a Fatal Program Error or other crash symptom, and what do I do about it?

iGrafx should not be crashing. If you are regularly seeing crash problems, or a certain sequence of steps always causes it to crash, it's possible that it is one of the following causes:

  1. Your installation of iGrafx has a problem. Try doing a repair install on your software. If that doesn't work, you may want to try uninstalling and re-installing the software. You need to have Administrative permission to install software, so you may need to have your IT Administrator do this.
  2. Your computer environment is creating a problem. Ensure you have the latest drivers, service packs, etc. that are supported and allowed by your organization. For example, if you do not have the latest video driver for your computer, iGrafx can behave erratically or even crash. Ensure that the latest video driver is loaded. Again, you may need to have your IT Administrator do this.
  3. You don't have the latest iGrafx release that fixes some problem creating the crash. To check to see whether you have the latest version, from the Help menu, choose Check for Updates. You will be informed what version you have, and whether an update is available. While the latest update may or may not solve your particular problem, it's a good idea to have the latest version loaded if your IT department supports you moving to a later version. To install the update you must have proper permissions to install software on your machine, so your IT Administrator may need to do this.
  4. Your data is corrupted. In rare cases, we have seen data become corrupted. Most often this is because data is not being saved local to the machine running iGrafx, but is instead saved to a network drive or removable media of some sort. It can also occur because of hardware problems such as a failing hard drive, use of OLE data, or other causes. You may want to try to copy/paste the data from your current file to another file; this may remove the source of corruption. 
  5. You have encountered a software defect. You have performed some sequence of steps, or have configured a simulation model, in such a way to cause the program to crash. Please try to reproduce the problem, ensuring that you can cause it to occur again. Any crash occurring, after you ensure that your iGrafx installation and your computer environment are correct and have the latest available software, is a problem that we (iGrafx) would like to know about. Please contact Support (via our website at https://itrax.igrafx.com/servicedesk/customer/portal/2) and provide the information requested.

Note: Other terms for crashing, listed here for reference: Issuing a Fatal Program Error, shutting down or exiting on its own, abnormally terminating, falling down, falling over, stopping, disappearing, closing.

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