Skip to main content

Possible errors on data ingestion

Quotas only take into account successful ingestions : failed projects are not counted in any quota.

Excel files errors​

Excel error

If you come across this error it means your excel file is either:

  • Corrupted
  • Lost the reference to its cells
  • Has unreadable data

We recommend to export the excel file to CSV format and retry. If the errors persist please contact the support for help.

ZIP folder errors​

ZIP folders can have multiple error messages but the most common; if you are using Windows; will surely be the following:

Compression type ZIP error

This error can appear when you compressed big files (> 1.5GB) throught the file explorer of Windows. Windows compress big files with a particular method; DEFLATE64.
To avoid this error you'll need to use another software for compression (or compress on MacOS), we recommend using 7zip.

How to compress your data with 7zip​

This is a walkthrough on how to re-compress your file with the 7zip software. The pre-requisite is installing 7zip.

The quick way​

Simply select your files in the file explorer and right-click on one of them. In the menu you'll see a section 7zip, hover on it and on the submenu click on "Add to "*file name*.zip"". This will open a loading screen while your file is being processed, once finished you can find your zip folder in the same directory.

7zip quick zip archive

The long way​

Select and open your file with 7zip​

Simply select your files in the file explorer and right-click on one of them. In the menu you'll see a section 7zip, hover on it and on the submenu click on "Add to archive..." to open the configuration screen.

7zip file explorer

Select zip format​

In the "Archive format" field of the configuration screen select "zip" format.

7zip zip selection

Select Deflate compression method​

When selecting the zip format you shouldn't have to change the compression method as the default is "* Deflate" but if the "Compression method" has another value change it to "* Deflate".

7zip compression method

You can then click on the "OK" button at the bottom of the window. It will compress your files into a zip archive you can use to ingest your data on the Process Mining app.

Other ZIP errors​

There are other ZIP errors less complex like:

  • Invalid or corrupted data: We can't read the data in the zip folder despite the right compression method, verify your files and retry to compress your files then try again.
  • Files name too long: Some of the file names in the zip are too long, simply rename your files and try again.
  • Unknow error: We don't know what went wrong with your zip file, please contact the support for help.