An activity or transition where work accumulates and delays the rest of the process. Process-mining visualizations highlight bottlenecks by waiting time or queue length.
A dynamic virtual representation of an entire organization — its processes, people, assets, systems, and data. You build a digital model of your business and use it to test which levers to pull for improvement. The model must be accurate and must evolve continuously rather than being built once and left static.
A chronologically ordered record of activities executed for individual cases, typically extracted from source systems. The primary input to any process-mining analysis.
A quantitative measure used to evaluate process performance against a target — for example, average throughput time, automation rate, or rework percentage.
The discipline of explicitly modeling business processes to document, analyze, and optimize them. In Process360 Live, process design is the authoring side that complements mining's data-driven view.
A discipline that uses event data recorded by enterprise systems to discover, monitor, and improve real business processes — revealing how work actually flows rather than how it was designed.
The person accountable for a specific business process — its design, performance, and improvement. The primary stakeholder for mining and simulation outputs.
The shape picker that opens when you add a connected shape through the orange circular handles on a selected diagram shape. It offers the shapes of the diagram's current shape library.
An XML-based standard for exchanging authentication and authorization data between an identity provider and a service provider. Process360 Live supports SAML 2.0 for SSO.
The text displayed on a diagram shape. Type while a shape is selected to add or edit it. Part of the shape feature family alongside Shape Links and Shape Properties.