7 docs tagged with "troubleshooting"

Problem

Test emails fail with 'PKIX path building failed' because the platform's Java runtime doesn't trust the SMTP server's TLS certificate.

Simulation results report resources as less busy than they are in reality — because the model only counts modeled work during scheduled time.

Simulation runs fail to start with a WebSocket connection error — usually a firewall or antivirus blocking wss: connections.

A simulation run hangs or the simulated clock stops advancing — caused by a momentary connection issue or an infinite loop of zero-duration activities.

Fix two common Azure AD SAML SSO failures on the classic iGrafx login: a misconfigured Basic SAML Configuration, and a user or group not in scope for the enterprise application.

Users are logged out shortly after signing in via SiteMinder because the SAML session length matches a short assertion validity. Set the SP session duration in SiteMinder.