4 docs tagged with "support"

Two tools on the Administration Support page: live performance logging to find bottlenecks, and clearing the system cache after changing customizations or themes.

The iGrafx support plans compared: what Basic and Superior Technical Support include, response-time SLAs by severity, and the policies for bug fixing, end of life, and maintenance.

What the Superior Technical Support plan includes — a dedicated senior support team, development escalation priority, faster response times — plus its eligibility requirements and limitations.

The Administration Support page: download a support ZIP with log files for iGrafx Support, and turn on login audit tracking to see who is using the platform.