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Developer tools

The Administration Support page offers two developer tools: live performance logging and clearing the system cache.

Prerequisites​

  • Access to the Administration → Support area.

Steps​

Log server performance​

If users notice a lag in server response, live performance logging helps locate the bottleneckBottleneck An activity or transition where work accumulates and delays the rest of the process. Process-mining visualizations highlight bottlenecks by waiting time or queue length.. On iGrafx Cloud you don't need to run it yourself — raise a ticket with iGrafx Customer Support, and the iGrafx support team investigates server performance for you.

warning

Performance logging slows the server down while it runs, so use it only while investigating a specific problem. It captures every request the server handles — from all users, not only your own — along with each database query and where in the code that query came from. Start it when you're ready to reproduce the problem, and stop it as soon as you've finished.

  1. Open Administration → Support and select the Performance Log tab.
  2. Select Start logging.
  3. Leave the page open while you — or another user, in a different browser window — repeat the tasks that seemed slow. Each request is listed with its Timestamp, Queries, Duration, and Endpoint.
  4. Select Stop logging when you're done.

To share the results with iGrafx support, select Download log — it downloads a ZIP file containing the log and additional support information.

Clear the system cache​

The platform caches data — users, configuration, repository objects, and more — to improve performance and reduce database load. The System Cache page clears those caches in one pass, which helps after you change customizations or themes, or if something on screen looks out of date with its actual state.

  1. Open Administration → Support and select the System Cache tab.
  2. Click Clear System Cache.

Clearing the cache flushes and rebuilds:

  • users, groups, and roles
  • user directories, and user and group licenses
  • platform and repository configuration
  • themes, customizations, and navigation-bar dynamic links
  • repository objects, including their permissions, parents, and approved-version data
  • resource-to-user mappings
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If clearing the cache resolves a problem, that points to a bug — manually clearing the cache shouldn't normally be necessary. Report it to iGrafx Customer Support so iGrafx can fix the underlying issue.