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Clicking 'Update License' results in an 'Other Error' message

Problem​

When an administrator clicks the 'Update License' button in Administration > License, under 'Current Licenses' you may see the following error message

Other Error

An error occurred while trying to access the application. Please try again.

Show detailed error information

Which on showing the detailed error information reveals

An error occurred while trying to access the application. Please try again.

Requested URL: /Admin/Licensing/LicenseManagement/Reactivate ---- Stack TraceTrace The ordered sequence of activities executed for a single case. Grouping cases by identical traces produces variants. -------------- java.lang.StringIndexOutOfBoundsException: String index out of range: 0

Solution​

This error can occur if a firewall or proxy is preventing the online activation from communicating with the iGrafx licensing server.

If this occurs, click the 'Activate Offline' button and follow the instructions provided.