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Desktop Client: How do I check my license keys and tell if I have the correct functionality enabled?

You may check for the correct and valid or current licenses needed to enable full iGrafx functionality. To check the details of what licenses you have installed, and help debug any problems, do the following: 

  1. Start iGrafx. (From the Start button in Windows, choose Programs, then iGrafx, and then the iGrafx application that was installed; e.g. FlowCharter or Process for Six Sigma).
  2. From the Help menu, choose "About iGrafx"
  3. Click on the "Manage" button in the License Keys section of the dialog box.
  4. Click on each key listed that's enabled, and note the description of the key shown in the dialog box. 

If you have the correct license keys and they are enabled, and you do not have a shortcut in the Windows start menu to the functionality you have licensed, it could be because you had installed a different product and then upgraded (e.g. going from FlowCharter to Process for Six Sigma). The shortcuts are chosen at installation time, and you can do a 'change' (modify) installation and have the correct shortcuts installed, or uninstall the product and re-install it if you wish; either way you will need Administrator permissions on your machine. 

If you do NOT have the correct functionality enabled, the description of the license key should help indicate the source of any problem. 

For example, if you can only view files, or are having some problem with enabling the correct features of iGrafx, it may be due to of one of the following reasons: 

  1. Your subscription key has expired. Subscription keys are valid only for a set period. If the details of a license key say that the key has run out, contact us at https://www.igrafx.com/contact/ to continue your work.
  2. No license key is activated. Without an activated key, iGrafx falls back to view-only mode. An incorrect key can't be activated: iGrafx shows an error when you try. Activate the license key you received for your product. 
  3. Your license key didn't get completely installed, and the description of the key (when you click on it in the iGrafx Licensing dialog box) will say 'uninstalled'. This is probably a rights/permissions issue, and you need to have a full administrator (e.g. IT person) install the software on your machine.