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Connect ChatGPT Enterprise to Access360

Add Access360Access360 The licensed add-on that connects AI assistants such as Claude, ChatGPT, and Microsoft Copilot Studio to Process Design through the Model Context Protocol (MCP). The assistant acts as the signed-in iGrafx account, with that account's permissions. to your ChatGPT workspace as a custom app so members can ask ChatGPT about your Process DesignProcess Design The discipline of explicitly modeling business processes to document, analyze, and optimize them. In Process360 Live, process design is the authoring side that complements mining's data-driven view. content and have it make changes for them.

Prerequisites​

  • Requires Access360Access360 The licensed add-on that connects AI assistants such as Claude, ChatGPT, and Microsoft Copilot Studio to Process Design through the Model Context Protocol (MCP). The assistant acts as the signed-in iGrafx account, with that account's permissions. to be set up for your platform, and your platform's MCP Server URL. Your iGrafx administrator copies the URL from Admin → Server Settings → AI Settings and gives it to you. See step 6 of Set up Access360.
  • Requires the Access MCP server permission on each member's iGrafx account.
  • Requires a ChatGPT workspace admin or owner to create and publish the app (part 1). Depending on your workspace's settings, an admin may first have to allow custom apps.
  • If your platform still uses the classic iGrafx Login, each member needs an API key for their account until it moves to the iGrafx IdentityiGrafx Identity The iGrafx identity and access management service that brokers authentication between customer identity providers and Process360 Live components. Solution. They enter it on the iGrafx authorization page; ChatGPT doesn't accept an API key in the app settings. See How Access360 signs in.

Supported versions​

Custom apps that connect to an MCP server are available in ChatGPT Business and Enterprise workspaces. The menu names below follow OpenAI's help article Developer mode and MCP apps in ChatGPT; if your workspace's screens differ, follow that article for where things are, and use the values on this page.

Configuration​

Part 1 — Create and publish the app (ChatGPT workspace admin)​

  1. In ChatGPT, open Workspace settings → Apps and click Create.

  2. Enter a name members will recognize, such as iGrafx Process Design, and a short description.

  3. Paste your platform's MCP Server URL as the server address. It has this shape, with your region (com, eu, or jp) and your platform's tenant ID filled in:

    https://process-design-mcp.svc.igrafxcloud.<region>/<tenant-id>

  4. Choose OAuth as the authentication. ChatGPT registers itself automatically, so you don't need a client ID or secret.

  5. Create the app. ChatGPT asks you to sign in once, on the iGrafx authorization page that opens.

  6. Publish the app to your workspace, so members see it among their apps.

Part 2 — Connect your account (each member)​

  1. In a new chat, add the iGrafx app from the apps or tools menu in the message box.
  2. When ChatGPT asks you to connect, an iGrafx authorization page opens. Sign in:
    • Click Sign in with iGrafx and sign in with your iGrafx account.
    • Only if your platform still uses the classic iGrafx Login: click Connect with an API key instead, paste your key into API Key, and click Authorize.
  3. Back in ChatGPT, ask your question.

Verify​

In a chat with the app added, ask: "Which iGrafx user am I connected as?" ChatGPT answers with your name in Process DesignProcess Design The discipline of explicitly modeling business processes to document, analyze, and optimize them. In Process360 Live, process design is the authoring side that complements mining's data-driven view..

Troubleshooting​

  • Sign in with iGrafx is rejected — your platform probably still uses the classic iGrafx Login. Until it moves to the iGrafx IdentityiGrafx Identity The iGrafx identity and access management service that brokers authentication between customer identity providers and Process360 Live components. Solution, connect with an API key. See How Access360 signs in.
  • ChatGPT says MCP connectivity is disabled, or that you don't have permission — an iGrafx administrator needs to switch on MCP Connectivity or grant you Access MCP. See Messages an assistant reports.
  • You can't find the iGrafx app — a workspace admin hasn't published it yet, or your workspace restricts which apps members can use.