In some cases it is possible that the LDAP directory is configured correctly and users and groups are imported correctly, but the users cannot log in using their domain credentials. The default authentication method of the iGrafx Platform for LDAP authentication is a Simple Bind, the password of the user is transmitted to the LDAP server for verification. Often times, company policies forbid this. To determine if this is the case, additional logging needs to be put in place.
Verify the issue
The following explains how to set up log4j to write the LDAP activities into the
igrafx_server.log file for the predeployed iGrafx Platform.
Possibly the LDAP server is not allowing Bind authentication. Configure an LDAP over SSL (LDAPS) connection in the iGrafx platform configuration by turning on the check box next to Use SSL in the directory settings, you may need to adjust the port setting.
The default port for Active Directory LDAPS is 636. But the default port varies depending on the directory provider and also the LDAP administrators might have changed it to a custom port.